Checking your return status
You can check your return at any time:
Click the status link in your confirmation email, or
Visit the return portal and look up your order again.
Your return status page shows your current status, the items you're returning, shipping information, and a financial summary.
What each status means
Status | What it means | What to do |
Submitted | Your return is under review by the store. Some stores approve automatically; others review requests, which can take a few business days. | Watch for an approval email. |
In Progress (Approved) | Your return has been approved. If the store provides shipping labels, your label and instructions arrive by email. | Ship your items back — see below. |
Completed | Your return has been fully processed and your refund, store credit, or exchange has been issued. | See the timing table below. |
Not Eligible (Declined) | The store declined the return because the items weren't eligible under its policies. Any fees you paid are refunded automatically if the label wasn't used. These items can't be submitted again. | Contact the store's support team with questions. |
Closed | The store closed the return. Any fees you paid are refunded if the label wasn't used — and unlike a declined return, you can submit a new return for the same items. | Typically, merchants provide additional instructions when they close a return. If your return was closed without any explanation, we recommend contacting the merchant. |
Shipping your items back
With a shipping label
Check your email — your approval email links to your return instructions and shipping label.
Pack your items securely, and follow any return instructions provided by the merchant.
Print the label or use the QR code — download and print the label and attach it to your package, or show the QR code at a carrier drop-off location and they'll print it for you.
Drop off your package at the correct carrier's location, or arrange a pickup with the carrier.
Ship within 14 days — labels can expire in as little as 14 days after they've been created. To avoid any delays, please ship your items within two weeks of your return being approved.
Without a shipping label
Some stores coordinate shipping outside of our system — this is especially common for large items like furniture or international returns. If the store handles shipping separately, your confirmation email will say so. Once your return is approved, the store will send a label, tracking number, or shipping instructions — check your email and return status page for updates.
Tracking your return
Once your package is moving, a Track Your Return link appears on your return status page.
Shipment status | What it means |
Pre-transit | Label created, package not yet picked up |
In transit | Package is on the way to the store |
Out for delivery | Package is being delivered |
Delivered | Package arrived at the store's return address |
When to expect your resolution
Resolution | Timing |
Refund | 3–5 business days after the return is received and processed |
Store credit | Emailed as soon as the return is processed |
Exchange | Your new item ships after the return is processed; you'll receive tracking in a separate email |
"Processed" means the store has completed your return. Depending on the store, this happens automatically as your package ships or arrives, or after they've inspected the returned items.
Frequently asked questions
Can I cancel my return after submitting?
Contact the store's support team. Once a return has been approved and a label generated, cancellation may not be possible.
What if my return label expired?
Labels expire 14–30 days after creation. You'll receive reminders to ship back your item if you haven't within a few days. If your label has expired, contact the store's support team — they may be able to issue a new one.
What if I shipped the wrong item?
Contact the store's support team as soon as possible.
Can I return more items from the same order?
If your return was closed, yes — start a new return. If it was declined, those specific items can't be returned again, but other items from the order may still be eligible.
I chose store credit but want a refund instead. Can I change?
Contact the store's support team. Whether the resolution can change depends on the store's policies and whether your return has already been processed.
How do I use the gift card I received for my store credit?
The gift card code is emailed to you when your return is processed. Enter it at checkout on the store's website like any other gift card code.
Still need help?
The store's support contact is shown in the return portal and in your return emails. Reach out to them with your order number and return number — both are in your confirmation email.