Policy Details
Edited
If you received an item different from what you purchased, Onward will cover the reshipment of the correct item.
Documentation: Onward will require further evidence such as photographs, videos, or any other proof to confirm that the delivered item is not what was ordered.
Accidental Orders: Please note that Onward does not cover cases where you accidentally ordered the wrong item. In such cases, you should contact the retailer for resolution.
Submission window: Within 15 days from delivery date
Response time: 15 days from claim creation