Is it ever too late to file a claim?

Onward will only act on an order issue that is filed within the bounds of our domestic/international timeline policy. If an order issue is filed outside of this timeline, Onward will deny the order issue according to these policies:

• Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 2 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises."

• Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the scheduled delivery date for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.