Missing Claim Policy
Edited
A claim can be filled for missing items after 2 days of the entire order being marked as delivered.
Photographic proof may be enquired for missing items, including images of the packaging.
If the package was tempered with the claim may be dealt with as a stolen claim.
If the entire order is marked as delivered, and there is no tampering to the package at time of recieveing it yet there are still items missing, Onward reserves the right to
Contact the shop to confirm items were shipped.
Continue the claim as a Stolen Claim