Missing Claim Policy

A claim can be filled for missing items after 2 days of the entire order being marked as delivered.

The claim can be filled up to 15 days from date of delivery.

Customer Response time: 15 days from claim creation, all relevant information must be provided, if this is not done, Onward reserves the right to mark the claim as unqualified.

Photographic proof may be enquired for missing items, including images of the packaging.

If the package was tempered with the claim may be dealt with as a stolen claim.

If the entire order is marked as delivered, and there is no tampering to the package at time of recieveing it yet there are still items missing, Onward reserves the right to

• Contact the shop to confirm items were shipped.

• Continue the claim as a Stolen Claim