Where to find it
Settings > Returns > Policies, under Return Policies.
[Screenshot: Policies tab — Post-submission return instructions editor with default template]
What this is
Packing and drop-off instructions — what the customer needs to get the item back to you once their return is approved.
Onward ships a default:
Securely pack your return item(s).
Print label or use the QR code when you drop it off.
Drop off at a local
%{carrier}location or arrange a pick-up before%{return_by_date}.Your
%{resolution}will be issued once the return has been processed.
Click Revert to default to restore the original template after editing.
Available variables
Variable | Renders as |
| The carrier on the return label |
| The date the customer needs to ship by |
| The customer's chosen resolution |
If you use manual labels
With no label generated automatically, this field is the main place customers learn how to ship the item back. Cover:
The address to send to
Whether to include anything in the box, such as a printed RMA
Who pays for shipping and how
Whether you need a tracking number, and where to send it
Related settings
Pre-submission return instructions — shown before the customer submits
Return label provider — determines how much this field needs to carry