What To Expect?
Edited
When an order issue is reported and resolved, the item(s) will either be reordered, offered store credit, or refunded depending on partner policies, product type, in-stock availability, and/or the percentage of discounts received. In some cases, order issues may not be approved per the Onward Package Protection policies. In this article, you can read more about what to expect in each scenario and where to reach out for further questions. Onward will respond to all inquiries within 1-2 business days. If you have any questions regarding a reorder or refund completed through Onward Package Protection, you can reach out to our Claims team at claims@useonward.com and we'll be happy to assist however we can!