Onward Claims Resolutions

Here you can find all the different types of resolutions we offer as outcomes when you file a claim with Onward.

What To Expect?

When an order issue is reported and resolved, the item(s) will either be reordered, offered store credit, or refunded depending on partner policies, p...

Reorder Requested

Shortly after Onward has processed a reorder, you should receive a confirmation email from the merchant that includes the new order number and receipt...

Refund Requested

If a refund request is approved, the Onward Protection cost will not be refunded and your refund will be processed to your original form of payment. Y...

Store credit is sent to the customer as soon as the claim is approved. It can be used on the specific merchant’s shop as a discount code on the next o...