Onward Return FAQs
What refund options are available?
Depending on the merchant’s settings, you may choose between a full refund to your original payment method, store credit, or an exchange for another s...
How long will it take to get my refund or exchange?
Once the merchant receives and inspects your returned item, refunds or store credits are typically issued within 2–5 business days. You’ll receive an ...
How do I initiate a return?
To start a return, visit the merchant’s branded Returns Portal (link provided in your order confirmation or on the store’s website), enter your order ...
What if my item arrives damaged or defective?
If your product was damaged in transit or is defective, select “Damaged/Defective” as your return reason in the portal and upload a clear photo of t...
When will I receive my prepaid shipping label?
Once your return is approved, you’ll instantly receive an email with a printable, prepaid shipping label. Simply affix it to your package and drop it ...
I changed my mind—can I still return my item?
Absolutely! As long as your return falls within the merchant’s return window, you can submit a return request for any non-defective item through the R...
Do I have to pay for return shipping?
The cost of your return shipping depends on who’s covering it—Onward, the merchant, or you. Before you generate your label, check the Returns Portal t...