The maximum amount you'll cover toward return shipping. Leave blank for unlimited.
Where to find it
Settings > Returns > Setup, under Label Fees. This field applies when the label sponsor is set to Merchant.
[Screenshot: Setup tab — Maximum sponsored amount field]
What this is
A cap on what you'll spend on any single return label. When a label costs more than the amount you've set, you pay up to the cap and the customer covers the rest.
Example with a $10 maximum:
Label cost | You pay | Customer pays |
$8 | $8 | $0 |
$15 | $10 | $5 |
Label costs vary with weight, dimensions, and distance. A cap lets you offer free returns on typical orders while limiting your cost on oversized or long-distance ones. A common starting point is slightly above your typical domestic return label cost.
What the customer sees
If the label cost exceeds the cap, the customer's share appears in the financial breakdown on the review screen before they submit. There's no charge after the fact.
Related settings
Label sponsor — sets who pays in the first place
Deduct fees from resolution — controls how the customer's share is collected