Allow customers to shop now with their return amount.
Where to find it
Settings > Returns > Shop Now, under Shop Now Settings.
[Screenshot: Shop Now tab — Shop Now toggle]
What this is
Shop Now lets customers spend their return credit on new items instead of taking a refund or store credit. Unlike an exchange, which is limited to variants of the same product, Shop Now covers any product in the collections you choose.
| Exchange | Shop Now |
Scope | Variants of the same product | Any product in your chosen collections |
Best for | Wrong size or color | Customer wants something different entirely |
The two can run together — enabling one doesn't disable the other.
What the customer sees
After selecting their return items, the customer is offered the option to shop with their credit.
They browse the collections you've chosen, view products, and pick variants.
Their available credit is shown throughout, including any bonus.
If the new items cost more than their credit, they pay the difference.
If the new items cost less, the remainder is issued through their chosen resolution.
They can decline and continue with a refund or store credit instead.
[Screenshot: Return portal — Shop Now browsing experience with credit banner]
Requirements
A connected Stripe account, so customers can pay the difference when their new items cost more than their credit. See Setting up Stripe Connect.
At least one collection configured — see Shop Now Collections.
Related settings
Shop Now bonus — extra credit issued when a customer shops
Shop Now Collections — what customers can shop from
Allow exchanges — same-product variant swaps
Allow returns of Exchanges and Shop Now orders — whether Shop Now items can be returned