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Loop Subscriptions Integration

How to connect Loop Subscriptions to Onward so subscription orders and renewals stay protected with Checkout+.

What This Integration Does

If you sell subscriptions through Loop and offer Onward's Checkout+ protection on them, connecting Loop lets Onward:

  • Keep protection on renewals. Subscribers keep the same purchase protection on recurring orders that they get on a one-time purchase.

  • Add protection to existing subscriptions that are missing it. If a subscriber opted into protection at checkout but their subscription started before Onward was added to its selling plan, Onward can add protection to that subscription so future renewals are covered.

  • Cancel "protection-only" subscriptions. If the subscribed product is removed and only the Onward protection charge is left, Onward cancels the subscription so your customer isn't charged for protection on an empty order.

Setup Instructions

Setting up Loop with Onward takes two steps:

  1. Add Onward to your selling plans so Loop carries protection on subscriptions.

  2. Connect your Loop API token so Onward can communicate with your Loop account.

Step 1: Add Onward to your selling plans

  1. Log in to your Shopify admin and open the Loop Subscriptions app

  2. Go to Acquire > Selling Plans

  3. Open each selling plan, add the Onward (or Checkout+) product, and save

  4. Repeat for every selling plan your subscribers can choose. Any plan without Onward on it won't protect renewals.

  5. In your Onward admin, enable the "Native Shopify subscriptions enabled" setting

  6. Click the selling plans link next to that setting to confirm Onward shows as added to each plan

Step 2: Connect your Loop API token

For detailed instructions on how to generate an API key, visit Loop's documentation here.

  1. In the Loop app, go to Settings > API tokens & webhooks

  2. Click Generate Token

  3. Name the token Onward and give it read and write access to all scopes

  4. Click Generate, then click Show token and copy it

  5. In your Onward admin, go to Account > Integrations

  6. Find the Loop card and click Install

  7. Paste the API token

  8. Click Install

Once connected, no further action is needed. Onward handles renewals and protection-only subscriptions automatically in the background.

Troubleshooting

  • I can't edit selling plans in Loop. You can also add Onward from your Shopify admin: open the Onward product, scroll to Subscriptions, add each selling plan, and save.

  • I added a new selling plan. Add Onward to the new plan using Step 1 so its renewals are protected.

  • Want us to set this up for you? Contact our support team.

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