An internal address blind-copied on the customer's return confirmation email, so you're notified of new return requests.
Where to find it
Settings > Returns > Setup, under Contact.
[Screenshot: Setup tab — BCC Email Address field]
What this is
Each time a customer submits a return, the confirmation email they receive is also blind-copied to this address. The customer doesn't see it.
Common uses:
A shared ops inbox, so returns are visible as they arrive
A helpdesk address, so each return opens or attaches to a ticket
A dedicated address with a filter, as a searchable archive of return confirmations
Caveats
This fires on submission, not on approval or processing.
Leave it blank if you prefer to work from the Returns queue rather than email.
At higher return volumes this address receives one email per return — an inbox filter is worth setting up in advance.
Related settings
Returns Contact Email — the address customers write to
Automatically approve returns — affects how many notifications arrive